Our Top Features
Your data in one place. Usable anywhere.
We bring in data from all your booking, billing, loyalty and engagement systems to create a usable single-view of your customer. The SOLUS SVOC consists of a shareable set of dozens of variables that can be fed back into your systems for use cases beyond SOLUS.
Customer Insight and Analytics
Know your customer
Segmentation Schemes, New vs. Existing Guest metrics, Repeat and Retention metrics, Glue number and inter-stay cycle. Story-boards that tell you all you need for your CRM strategy.
Recommenders and Personalization systems
The next-best Resort for a guest
Resort or Non-room Revenue category recommendations delivered thorough a number of usable stories – Cross Sell, “those who stayed here also stayed at”, Exploration, Trending and many more.
Select the right list to Target
Propensity to book in the next 7/15 or 30 days. Propensity to book a specific category – eg. Business or Leisure. Propensity to book a specific room class. Propensity to churn.
Better Conversion, Yield and ROI from campaigns
Lifecycle Triggers and GTM (Go-to-market) campaigns with auto-prioritization and optimization. Cool off and governance across channels. Configurable response attribution. Any response and “hard” response – did responders book at a specific property? Fine-tuned Incrementality tracking.
Resort and Channel Insight
How do your customers interact with your products and stores
Resort level analytics spanning Associations, Repeat, Entry point, single vs. multi-resort customer behaviour. What sells through different booing channels. Resort level tracking of Customer KPIs such as Repeat, Retention, Winback, Non Room Revenue and more.
Push Messaging, App, Web, In-Store, Out-calling…
Use recommendations and personalization outputs in push messages (any channel), App, Web or even in property systems.
A Few Of Our Clients
E-301, 3rd Floor, Lotus Corporate Park, Off Western Express Highway, Jay Coach Area, Laxmi Nagar, Goregaon (E), Mumbai – 400063.