Pricing Plans that adapt to your Business Needs

From AI-powered insights to custom campaigns, select the features that matter to you

Starter

Best for small teams starting with customer data management.

$1900monthly
Customer Data Platform: Up to 100K customers
Integrations with upto 3 sources and 3 destinations
One-time (Adhoc) and triggered (Lifecycle) campaign management
Campaign, customer and business analytics
AI & ML – Propensity models, recommendation engine, A/B Testing, CMAB
Support – 10 hours/ month

 

Advance

Growing businesses needing more advanced campaign capabilities

$3700monthly
Customer Data Platform: Up to 250K customers
Integrations with upto 5 sources and 5 destinations
One-time (Adhoc) and triggered (Lifecycle) campaign management
Campaign, customer and business analytics
AI & ML – Propensity models, recommendation engine, A/B Testing, CMAB
Support – 20 hours/ month

 

Premium

Designed for businesses looking to leverage AI and complex journeys

$5000monthly
Customer Data Platform: Up to 500K customers
Integrations with upto 10 sources and 10 destinations
One-time (Adhoc) and triggered (Lifecycle) campaign management
Campaign, customer and business analytics
AI & ML – Propensity models, recommendation engine, A/B Testing, CMAB
Support – 30 hours/ month

 

Enterprise

For enterprises that need scale, full customization.

Custom
Customer Data Platform: >500k customers
Unlimited integrations
All campaign management, complex journeys
Campaign, customer and business analytics, custom reports
AI & ML – Lead scoring, Propensity models, recommendation engine, attribution models, A/B Testing, CMAB
Custom

 

Compare Plans

Pricing Table
Starter Advanced Premium Enterprise
$1900/mo $3700/mo $5,000/mo Custom
Core Capabilities Customer Data Platform - Total base Upto 100k customers 100k-250k customers 250k-500k customers >500k customers
Segmentation
Custom Attributes Custom
No. of logins Upto 5 users Upto 5 users Upto 5 users Custom
AI & ML Lead Scoring
Propensity models (Likely to purchase)
Recommendation Engine
Advanced Attribution Models
Campaign Management One-time campaigns (Adhoc)
Triggered campaigns (Lifecycle)
Campaign Scheduling & Governance
Journeys
A/B Testing
Response Attribution
Contextual Multi-arm Bandit (CMAB)
GenAI Compose
Integration and Data Management API integrations Upto 3 sources and 3 destinations Upto 5 sources and 5 destinations Upto 10 sources and 10 destinations Custom
SQL & CSV Data Loaders
Reporting and Analytics Campaign analytics
Customer analytics
Business analytics
Custom Reports / Adhoc Deep dives Available as an add-on Available as an add-on Available as an add-on
Onboarding - Setup On-premise setup X X X
Integration support 10 hours 20 hours 30 hours
Post onboarding - Support Customer Success Team Upto 10 hours/month Upto 20 hours/month Upto 30 hours/month Custom, Priority support
Monthly reviews
Campaign Planning & Blueprinting
Campaign Performance Analytics
Campaign Setup & Monitoring
Custom Attributes & Segments Custom Reports/Adh
Configure new Recommender use case
Configure new Propensity Models
Data Management - Updates to master tables

Starter

Best for small teams starting with customer data management.

$1400monthly
Customer Data Platform: Up to 100K customers
Integrations with upto 3 sources and 3 destinations
One-time (Adhoc) and triggered (Lifecycle) campaign management
Campaign and customer analytics

AI & ML – Propensity models, recommendation engine, A/B Testing, CMAB

Support – 5 hours/ month

 

Advance

Growing businesses needing more advanced campaign capabilities

$3000monthly
Customer Data Platform: Up to 250K customers
Integrations with upto 5 sources and 5 destinations
One-time (Adhoc) and triggered (Lifecycle) campaign management
Campaign and customer analytics

AI & ML – Propensity models, recommendation engine, A/B Testing, CMAB

Support – 10 hours/ month

 

Premium

Designed for businesses looking to leverage AI and complex journeys

$4100monthly
Customer Data Platform: Up to 500K customers
Integrations with upto 10 sources and 10 destinations
One-time (Adhoc) and triggered (Lifecycle) campaign management
Campaign and customer analytics

AI & ML – Propensity models, recommendation engine, A/B Testing, CMAB

Support – 20 hours/ month

 

Enterprise

For enterprises that need scale, full customization.

Custom
Customer Data Platform: >500k customers
Unlimited integrations
All campaign management, complex journeys
Campaign, customer and business analytics, custom reports
AI & ML – Lead scoring, Propensity models, recommendation engine, attribution models, A/B Testing, CMAB
Custom

 

Compare plans

Pricing Table
Starter Advanced Premium Enterprise
$1900/mo $3700/mo $5,000/mo Custom
Core Capabilities Customer Data Platform - Total base Upto 100k customers 100k-250k customers 250k-500k customers >500k customers
Segmentation
Custom Attributes Custom
No. of logins Upto 5 users Upto 5 users Upto 5 users Custom
AI & ML Lead Scoring X X X X
Propensity models (Likely to purchase) X X X X
Recommendation Engine X X X X
Advanced Attribution Models X X X X
Campaign Management One-time campaigns (Adhoc)
Triggered campaigns (Lifecycle)
Campaign Scheduling & Governance
Journeys
A/B Testing
Response Attribution
Contextual Multi-arm Bandit (CMAB) X X X X
GenAI Compose X X X X
Integration and Data Management API integrations Upto 3 sources and 3 destinations Upto 5 sources and 5 destinations Upto 10 sources and 10 destinations Custom
SQL & CSV Data Loaders
Reporting and Analytics Campaign analytics
Customer analytics
Business analytics X X X
Custom Reports / Adhoc Deep dives Available as an add-on Available as an add-on Available as an add-on
Onboarding - Setup On-premise setup X X X
Integration support 5 hours 10 hours 15 hours
Post onboarding - Support Customer Success Team Upto 5 hours/month Upto 10 hours/month Upto 15 hours/month Custom, Priority support
Monthly reviews
Campaign Planning & Blueprinting
Campaign Performance Analytics
Campaign Setup & Monitoring
Custom Attributes & Segments Custom Reports/Adh
Configure new Recommender use case X X X X
Configure new Propensity Models X X X X
Data Management - Updates to master tables

Add on Features

Additional
Login

$100 per user login, monthly

Additional
Integration

$500 per integration, One-time

Additional custom reports or deep dives

$50/hour

Additional
Support

$30/hour

Custom Model Builds

Pricing available upon request

On-premise
setup

Pricing available upon request

SOLUS has powered some of the best brands

FAQs

01. What is the Customer Data Platform’s 'Total base'?

 

02. How does segmentation work in the platform?

 

03. Can I define custom attributes for my customer data?

 

04. How many users can access the platform?

 

05. What AI & ML capabilities are included in the plans?

 

06. What are 'One-time campaigns (Adhoc)' and 'Triggered campaigns (Lifecycle)'?

One-time campaigns are standalone, immediate campaigns you can launch at any time.

07. What does Contextual Multi-arm Bandit (CMAB) do?

 

08. How does GenAI Compose work?

GenAI Compose uses Generative AI to help you create personalized content for your campaigns, such as email copy, ads, and recommendations, at scale.

09. How many integrations can I set up?

The number of integrations depends on your plan:
Starter: Up to 3 sources and 3 destinations
Advanced: Up to 5 sources and 5 destinations
Premium: Up to 10 sources and 10 destinations

10. What is the difference between integration 'sources' and 'destinations'?

Sources: These are systems where customer data originates. Common sources include:
POS systems, Loyalty programs, E-commerce platforms, Marketing automation tools, Data warehouses, Website events, App events, Call center/CRM systems, Customer feedback systems (CSAT, NPS), Inventory systems.

Destinations: These are systems where processed data is sent for campaign execution or further analysis. Common destinations include:
SMS platforms, WhatsApp (WA), Email marketing tools, Rich Communication Services (RCS), Web push notifications, App push notifications, In-app messaging systems, Call center/CRM systems, POS systems

,

 

11. What are the reporting capabilities included within SOLUS?

SOLUS include Campaign Analytics, Customer Analytics, and Business Analytics. If you need custom reports or adhoc deep dives, they are available as an add-on at $50/hour.

12. Do I get onboarding support?

Yes, all plans include integration support during onboarding.

 

13. What type of post-onboarding support is included?

Each plan includes monthly access to our Customer Success Team, with the number of hours varying by plan.
Additional support hours are available for $30/hour.

14. What is the average turnaround time (TAT) for support requests?

 

15. What does the Customer Success Team help with?

 

16. Can I customize my reports and analytics?

 

17. What are the add-ons available for each plan?

You can customize your plan with the following add-ons:

Additional logins: $100 per user login, monthly
Additional integrations: $500 per integration, one-time
Custom reports or deep dives: $50/hour
Additional support hours: $30/hour

On-premise setup: Pricing available upon request

 

See SOLUS in action – Transform your customer engagement