Pricing Plans that adapt to your Business Needs

From AI-powered insights to custom campaigns, select the features that matter to you

SOLUS

Starter

Best for small teams starting with customer data management.

$1900monthly
Get Started
Customer Data Platform: Up to 100K customers
Integrations with upto 3 sources and 3 destinations
One-time (Adhoc) and triggered (Lifecycle) campaign management
Campaign, customer and business analytics
AI & ML – Propensity models, recommendation engine, A/B Testing, CMAB
Support – 10 hours/ month

 

Advance

Growing businesses needing more advanced campaign capabilities

$3700monthly
Get Started
Customer Data Platform: Up to 250K customers
Integrations with upto 5 sources and 5 destinations
One-time (Adhoc) and triggered (Lifecycle) campaign management
Campaign, customer and business analytics
AI & ML – Propensity models, recommendation engine, A/B Testing, CMAB
Support – 20 hours/ month

 

Premium

Designed for businesses looking to leverage AI and complex journeys

$5000monthly
Get Started
Customer Data Platform: Up to 500K customers
Integrations with upto 10 sources and 10 destinations
One-time (Adhoc) and triggered (Lifecycle) campaign management
Campaign, customer and business analytics
AI & ML – Propensity models, recommendation engine, A/B Testing, CMAB
Support – 30 hours/ month

 

Enterprise

For enterprises that need scale, full customization.

Custom
Contact Us
Customer Data Platform: >500k customers
Unlimited integrations
All campaign management, complex journeys
Campaign, customer and business analytics, custom reports
AI & ML – Lead scoring, Propensity models, recommendation engine, attribution models, A/B Testing, CMAB
Custom

 

Compare Plans

Pricing Table
Starter Advanced Premium Enterprise
$1900/mo $3700/mo $5,000/mo Custom
Core Capabilities Customer Data Platform - Total base Upto 100k customers 100k-250k customers 250k-500k customers >500k customers
Segmentation ✔ ✔ ✔ ✔
Custom Attributes ✔ ✔ ✔ Custom
No. of logins Upto 5 users Upto 5 users Upto 5 users Custom
AI & ML Lead Scoring ✔ ✔ ✔ ✔
Propensity models (Likely to purchase) ✔ ✔ ✔ ✔
Recommendation Engine ✔ ✔ ✔ ✔
Advanced Attribution Models ✔ ✔ ✔ ✔
Campaign Management One-time campaigns (Adhoc) ✔ ✔ ✔ ✔
Triggered campaigns (Lifecycle) ✔ ✔ ✔ ✔
Campaign Scheduling & Governance ✔ ✔ ✔ ✔
Journeys ✔ ✔ ✔ ✔
A/B Testing ✔ ✔ ✔ ✔
Response Attribution ✔ ✔ ✔ ✔
Contextual Multi-arm Bandit (CMAB) ✔ ✔ ✔ ✔
GenAI Compose ✔ ✔ ✔ ✔
Integration and Data Management API integrations Upto 3 sources and 3 destinations Upto 5 sources and 5 destinations Upto 10 sources and 10 destinations Custom
SQL & CSV Data Loaders ✔ ✔ ✔ ✔
Reporting and Analytics Campaign analytics ✔ ✔ ✔ ✔
Customer analytics ✔ ✔ ✔ ✔
Business analytics ✔ ✔ ✔ ✔
Custom Reports / Adhoc Deep dives Available as an add-on Available as an add-on Available as an add-on ✔
Onboarding - Setup On-premise setup X X X ✔
Integration support 10 hours 20 hours 30 hours ✔
Post onboarding - Support Customer Success Team Upto 10 hours/month Upto 20 hours/month Upto 30 hours/month Custom, Priority support
Monthly reviews ✔ ✔ ✔ ✔
Campaign Planning & Blueprinting ✔ ✔ ✔ ✔
Campaign Performance Analytics ✔ ✔ ✔ ✔
Campaign Setup & Monitoring ✔ ✔ ✔ ✔
Custom Attributes & Segments ✔ ✔ Custom Reports/Adh ✔
Configure new Recommender use case ✔ ✔ ✔ ✔
Configure new Propensity Models ✔ ✔ ✔ ✔
Data Management - Updates to master tables ✔ ✔ ✔ ✔

SOLUS Lite

Starter

Best for small teams starting with customer data management.

$1400monthly
Get Started
Customer Data Platform: Up to 100K customers
Integrations with upto 3 sources and 3 destinations
One-time (Adhoc) and triggered (Lifecycle) campaign management
Campaign and customer analytics

AI & ML – Propensity models, recommendation engine, A/B Testing, CMAB
Support – 5 hours/ month

 

Advance

Growing businesses needing more advanced campaign capabilities

$3000monthly
Get Started
Customer Data Platform: Up to 250K customers
Integrations with upto 5 sources and 5 destinations
One-time (Adhoc) and triggered (Lifecycle) campaign management
Campaign and customer analytics

AI & ML – Propensity models, recommendation engine, A/B Testing, CMAB
Support – 10 hours/ month

 

Premium

Designed for businesses looking to leverage AI and complex journeys

$4100monthly
Get Started
Customer Data Platform: Up to 500K customers
Integrations with upto 10 sources and 10 destinations
One-time (Adhoc) and triggered (Lifecycle) campaign management
Campaign and customer analytics

AI & ML – Propensity models, recommendation engine, A/B Testing, CMAB
Support – 20 hours/ month

 

Enterprise

For enterprises that need scale, full customization.

Custom
Contact Us
Customer Data Platform: >500k customers
Unlimited integrations
All campaign management, complex journeys
Campaign, customer and business analytics, custom reports
AI & ML – Lead scoring, Propensity models, recommendation engine, attribution models, A/B Testing, CMAB
Custom

 

Compare plans

Pricing Table
Starter Advanced Premium Enterprise
$1900/mo $3700/mo $5,000/mo Custom
Core Capabilities Customer Data Platform - Total base Upto 100k customers 100k-250k customers 250k-500k customers >500k customers
Segmentation ✔ ✔ ✔ ✔
Custom Attributes ✔ ✔ ✔ Custom
No. of logins Upto 5 users Upto 5 users Upto 5 users Custom
AI & ML Lead Scoring X X X X
Propensity models (Likely to purchase) X X X X
Recommendation Engine X X X X
Advanced Attribution Models X X X X
Campaign Management One-time campaigns (Adhoc) ✔ ✔ ✔ ✔
Triggered campaigns (Lifecycle) ✔ ✔ ✔ ✔
Campaign Scheduling & Governance ✔ ✔ ✔ ✔
Journeys ✔ ✔ ✔ ✔
A/B Testing ✔ ✔ ✔ ✔
Response Attribution ✔ ✔ ✔ ✔
Contextual Multi-arm Bandit (CMAB) X X X X
GenAI Compose X X X X
Integration and Data Management API integrations Upto 3 sources and 3 destinations Upto 5 sources and 5 destinations Upto 10 sources and 10 destinations Custom
SQL & CSV Data Loaders ✔ ✔ ✔ ✔
Reporting and Analytics Campaign analytics ✔ ✔ ✔ ✔
Customer analytics ✔ ✔ ✔ ✔
Business analytics X X X ✔
Custom Reports / Adhoc Deep dives Available as an add-on Available as an add-on Available as an add-on ✔
Onboarding - Setup On-premise setup X X X ✔
Integration support 5 hours 10 hours 15 hours ✔
Post onboarding - Support Customer Success Team Upto 5 hours/month Upto 10 hours/month Upto 15 hours/month Custom, Priority support
Monthly reviews ✔ ✔ ✔ ✔
Campaign Planning & Blueprinting ✔ ✔ ✔ ✔
Campaign Performance Analytics ✔ ✔ ✔ ✔
Campaign Setup & Monitoring ✔ ✔ ✔ ✔
Custom Attributes & Segments ✔ ✔ Custom Reports/Adh ✔
Configure new Recommender use case X X X X
Configure new Propensity Models X X X X
Data Management - Updates to master tables ✔ ✔ ✔ ✔

Add on Features

Additional
Login

$100 per user login, monthly

Additional
Integration

$500 per integration, One-time

Additional custom reports or deep dives

$50/hour

Additional
Support

$30/hour

Custom Model Builds

Pricing available upon request

On-premise
setup

Pricing available upon request

SOLUS has powered some of the best brands

FAQs

01. What is the Customer Data Platform’s 'Total base'?

The ‘Total base’ refers to the maximum number of customer records you can manage within your selected plan. For example, the Starter plan supports up to 100K customers, while the Premium plan supports up to 500K customers.

 

02. How does segmentation work in the platform?

Segmentation allows you to group customers based on specific characteristics, such as demographics or behavior, enabling more targeted and personalized marketing campaigns.

 

03. Can I define custom attributes for my customer data?

Yes, all plans allow you to create and manage custom attributes that suit your business needs. These custom fields can capture specific data about your customers that aren’t covered by default attributes.

 

04. How many users can access the platform?

Each plan includes up to 5 user logins. If you require additional logins, they are available as an add-on at $100 per user, per month.

 

05. What AI & ML capabilities are included in the plans?

All plans come with Lead Scoring, Propensity Models (for predicting likelihood to purchase), a Recommendation Engine, and Advanced Attribution Models. These tools use machine learning to optimize customer engagement and campaign performance.

 

06. What are 'One-time campaigns (Adhoc)' and 'Triggered campaigns (Lifecycle)'?

One-time campaigns are standalone, immediate campaigns you can launch at any time.

07. What does Contextual Multi-arm Bandit (CMAB) do?

CMAB is an advanced AI technique that continuously optimizes campaign content to increase engagement and performance, testing multiple campaign variations dynamically.

 

08. How does GenAI Compose work?

GenAI Compose uses Generative AI to help you create personalized content for your campaigns, such as email copy, ads, and recommendations, at scale.

09. How many integrations can I set up?

The number of integrations depends on your plan:
Starter: Up to 3 sources and 3 destinations
Advanced: Up to 5 sources and 5 destinations
Premium: Up to 10 sources and 10 destinations

10. What is the difference between integration 'sources' and 'destinations'?

Sources: These are systems where customer data originates. Common sources include:
POS systems, Loyalty programs, E-commerce platforms, Marketing automation tools, Data warehouses, Website events, App events, Call center/CRM systems, Customer feedback systems (CSAT, NPS), Inventory systems.

Destinations: These are systems where processed data is sent for campaign execution or further analysis. Common destinations include:
SMS platforms, WhatsApp (WA), Email marketing tools, Rich Communication Services (RCS), Web push notifications, App push notifications, In-app messaging systems, Call center/CRM systems, POS systems

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11. What are the reporting capabilities included within SOLUS?

SOLUS include Campaign Analytics, Customer Analytics, and Business Analytics. If you need custom reports or adhoc deep dives, they are available as an add-on at $50/hour.

12. Do I get onboarding support?

Yes, all plans include integration support during onboarding.

There is no on-premise setup for non-enterprise plans, as our platform is fully cloud-based. If required, please ask for a quotation here.

 

13. What type of post-onboarding support is included?

Each plan includes monthly access to our Customer Success Team, with the number of hours varying by plan.
Additional support hours are available for $30/hour.

14. What is the average turnaround time (TAT) for support requests?

Support requests generally take between 2-5 hours per task, depending on the complexity of the request. Our Customer Success Team works to resolve issues and provide solutions within this timeframe, ensuring timely responses.

 

15. What does the Customer Success Team help with?

Our Customer Success Team assists with monthly reviews, campaign planning and blueprinting, performance analytics, setup and monitoring of campaigns, configuring new attributes, segmentation, and setting up new AI models (recommenders, propensity models).

 

16. Can I customize my reports and analytics?

Yes, custom reports and adhoc deep dives are available as an add-on service at $50/hour. You can also configure new recommender use cases and propensity models with the help of our team.

 

17. What are the add-ons available for each plan?

You can customize your plan with the following add-ons:

Additional logins: $100 per user login, monthly
Additional integrations: $500 per integration, one-time
Custom reports or deep dives: $50/hour
Additional support hours: $30/hour

Custom AI model builds: Pricing available upon request
On-premise setup: Pricing available upon request

 

See SOLUS in action – Transform your customer engagement

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